Contact Us

Questions about an order, shipping, or a specific ghoul? We're happy to help.

Ghoul Vault — get in touch

We're an independent Monster High doll shop. If you have any questions about our products, your order, or our policies, reach out and we'll get back to you.

Legal Entity Details

Ghoul Vault is an independently owned and operated online store. Legal Entity Name: RAHUL FANIRAMAN SAKHARKAR

Email Support

The fastest way to reach us is by email. Feel free to contact either of our dedicated support addresses:

We aim to reply to all inquiries within 1–2 business days.

Order questions

Already placed an order? Have your Order ID handy (it's on your confirmation page and email) and you can check progress any time on the Track Your Order page.

Before you write

A few quick answers: we ship worldwide with tracking, delivery takes roughly 14–28 days depending on the method you choose, and all sales are final (no returns or refunds). Full details are on our Shipping and Returns & Refunds pages.